What can I do if a Shopify merchant is selling hundreds of my products (product images, descriptions and product names.) What legal steps do Shopify take against such a merchant. I have contacted the shop owner, I got no response, and she is still selling my products.
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Hi @Clarissa013
Welcome to the community, and sorry to hear about your bad experience.
Can you explain a bit more, with an example of your store link and that copy of the store? How is she selling your products
or is that just a scam store?
But that happens with popular stores, and especially if you have unique products. You could protect your images with a watermark,
but think that is not a question here.
You can for sure report a merchant:
https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant
Choose a category and give as many details as possible.
Good luck.
Hi Laza.
Thank you so much for your quick response. The company hosted by shopify called Eatonworx https://www.eatonworx.com/
stole (of what I could count) 600+ of my stencil products. They are not a scam store, they are making illegal sales of my products. They stole all of my product images, designs, product names, even the product description in each product is copied from my website. I spent 3 years developing my online store and so much money developing each product image. My products and product names are registered on GS1, under my company’s name. So, for that company to sell my registered products is illegal. It is against the DMCA/e-commerce directive act to copy product images and product names without permission. They are also selling our products on Etsy, Ebay and Amazon. We are on Amazon, and have already reported them to that marketplace. my website is https://stencilboutique.co.za/ . I have contacted her numerous times to take my products down, but she never responds. The next step is contacting the host providers. Please let me know if there is anything else I can do.
That is sad to hear that someone just takes your products and thinks they have the right. Not sure if you have a lawyer but that could be course of action. You can try with the link I posted under “Copyright infringement” or “Trademark infringement” and give all details you can. And yes, contact the domain name registrar.
It is probably a tough battle, but I hope you win.
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You likely have two levers - copyright (your photos/text) and trademark (your brand/mark, if they’re using it or causing confusion). On Shopify, you can submit:
• a trademark report with evidence if they’re using your brand, and
• a copyright takedown for copied images/descriptions.
If it helps, we maintain a free guide inside TrademarkHQ (Shopify app) that walks through Shopify’s trademark report - showing which fields to fill and what evidence to include.