Shopify Not Sending Emails from Contact Us page - changed Domain on Shopify

Store Design
, , , , , ,

Topic summary

A user changed their Shopify store domain to one hosted on GoDaddy and is now experiencing issues with the Contact Us page not sending emails.

Key Details:

  • Domain is hosted on GoDaddy and connected to Shopify
  • Direct emails to sales@mydomain.com work correctly when sent from Gmail
  • Contact form submissions are not being received

Current Status:

  • Issue remains unresolved
  • Another user suggested contacting Shopify support directly for assistance

This appears to be a form-specific email delivery problem rather than a general domain/email configuration issue, since direct emails function properly.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Hi,

My domain name is hosted on GoDaddy.

I changed my domain on my Shopify Account to the domain on GoDaddy.

I am NOT receiving any email from Contact Us page.

When I sent an email from my gmail id to sales@mydo…com I can receive emails.

Not sure what is going on with Contact Us page.

Thanks

2

Hello,

Please get in touch with the Shopify support team.

Thanks!