I’m trying to get some help as to why my payouts are paused! It said after 2 business days it should be completed however nothing has changed. I’ve talked to an agent already through their online service and they just said they would email me if they needed any more information but no email has been sent and the payouts are still paused, any help?
Topic summary
Issue: Shopify Payments payouts are paused for multiple merchants, with verification processes stalled despite following initial instructions.
Common Experience:
- Merchants were told to wait 2 business days for review completion, but status remains unchanged
- Support agents promise email follow-ups that never arrive
- One user reports waiting over a month without resolution
Suggested Troubleshooting:
- Check Settings > Payments for document requests or verification flags
- Verify business details and banking information match Shopify’s records exactly
- New stores or those with sudden sales increases may trigger extended risk team reviews
Escalation Options:
- Contact Shopify via live chat for faster response
- Tag @ShopifySupport on Twitter/X (reported as effective by one user)
Current Status: Multiple users experiencing urgent financial hardship due to frozen funds, with no clear timeline for resolution. Issue appears systemic rather than isolated.
Hi @LoveJewels
If your Shopify Payments payouts are paused, it’s usually due to a verification issue or an account review. Since support hasn’t provided an update, check Settings > Payments to see if Shopify is requesting additional documents. If nothing is flagged there, try reaching out via Shopify’s live chat or Twitter support (@ShopifySupport) for a faster response
It’s also worth checking your registered business details and banking information to ensure they match exactly with what Shopify has on file. If your store is new or has a sudden increase in sales, Shopify’s risk team may be reviewing transactions, which can take longer
1 Like
exact same issue here, how long would it take ?
i am going on a month waiting for help
try tagging support on x(twitter) , worked for me!
I uploaded my business license i took a photo and uploaded it
Still looks like it is not working???
I did not think anyone else is on the board ? I tries putting in my husbands name…. It still is not working
Where do i find these answers? It has been a month
I need my money released today
I can’t pay my bills
This is an emergency