i have been waiting for my payments for 1 month
support have been saying to keep an eye out for an email from support to see what is needed
on the other hand my account status is well and every thing is looking good
payment status showing pending , but not getting them as they dont show in transit.
i have been moved around by support for to long , as i seems like i am not going to get my payments ever .
has any one solved this issue in the past ?
I am a victim like you and the support team does not accept any document I send or my support request is closed.
Hi, @benthenman19 and @turkepinstore . We can’t access account information here over the Shopify Community so we won’t have more information about what’s happening with your accounts or your tickets. Since issues like this can vary quite a bit we’d need to see this information to assist further with this here. For help with an open ticket it’s always best to reply directly to that thread so the team working on it can help you out. You can also contact our support team through the Help Center to ensure your ticket is in the right place with the right team. If our support team has let you know that your ticket is still open and being worked on, it’s best to wait for a reply from the team working on your account. I know it’s not ideal to wait, but they will get back to you as soon as they are able to.