Shopify activated “Shopify Payments” for me a month back bases the EIN number and USA bank account. I don’t have an SSN since I’m an Indian citizen.
Payouts were also coming, but all of a sudden they stuck the payouts till additional verification is done.
How do I get the stuck money back ? Approximately 2000 USD+ ?
Shopify shouldn’t have allowed me to access the shopify payments if they had to block my funds. On a related note, the below thread makes me think its possible to have shopify payment with just EIN.
Thanks for reaching out here and welcome to the Shopify Community.
I understand that you were able to activate Shopify Payments using your EIN number and USA bank account, but your payouts have been put on hold due to additional verification requirements.
I’d like to clarify that in certain circumstances it may be possible to use Shopify Payments USA, however additional verification requirements are often necessary, depending on the circumstances of each individual case. It is not guaranteed that you will be able to use Shopify Payments USA, as each case is unique.
Here on the Shopify Community we cannot access any of your account information or see the contents of your support tickets, so I cannot provide you with any update on your situation or check in on the progress of your ticket. However, it sounds like you have already reached out to our support team directly with regards to this matter. Well done, that is what we would always recommend for situations like this.
I understand that waiting for a response on a support ticket is less than ideal and I can totally appreciate the inconvenience this may have caused. If you have already reached out to our team and explained your situation, I can assure you that we are doing everything we can to address your issue as quickly as possible. If the team is experiencing a high volume of inquiries, it may cause delays in response times. However, our teams work diligently to respond to all inquiries as soon as possible.
If you have any further concerns or questions, feel free to reply directly to your support ticket so that the team handling this matter can see them and reply when necessary. I trust that this will help to clarify the situation but please let me know if you have any further concerns.
I posted here only because the team hasn’t responded to the original ticket ( ticket ID 38878005 RAISED on 1-June ) in over two weeks and closed that ticket. Today I raised another ticket ( ticket ID 39183497 ) but replies have been unhelpful so far.
I will have to raise this over Twitter and Linkedin since that seems to be the only way to get the concerned person to reply.
I understand that having to wait for a resolution to an issue like this is definitely not ideal. I am sure I would be feeling the same way in your position.
Thanks for quoting your ticket number. As mentioned previously, we cannot access the ticket or provide any updates here, however I would be happy to check in with the team handling it to make sure they have everything they need to proceed, and to let them know you reached out here.
I can assure you that our team is working as fast as possible to resolve your issue and we appreciate your patience. The team handling this will get back to you as soon as they can with an update on your ticket. Thank you for your understanding.