For around a week now the shopify payment verification is not working on any of my stores, I own a USA Company that I submit its information within my account, I’m Egyptian, My relevant information are also submitted, I don’t have a SSN.
When I verify my shopify payments method it asks either for:
- SSN
- Or, Submitting my relevant information and uploading ID.
I choose the second option and upload everything, Multiple times it comes back when an error that I left SSN Empty, I DON’T UNDERSTAND?, I chose the 2nd option yet it comes with the same error till I eventually get blocked and just have to contact support, Which is absolutely useless, I have over 10 tickets in the past few days, Nothing is happening. The timeline on solving issue by relevant department was 24 hours EVERYDAY, But it just never gets fixed.
I keep contacting support for apparently nothing, Relevant department never reached me back at anytime, I can’t setup shopify payments at all, This is affecting around 10 of my new stores on several accounts!
Funny thing is I don’t have an option to use STRIPE, Apparently for no reason as well! I have put and set my USA Company information yet Shopify support reps told me they will have to request it for me before I can have it just as anyone else.
This all started when I have setup my shopify payment successfully weeks ago, And I had an order on one of my stores and I never received money to my bank (Payout), So upon reaching out to support a week ago inquiring about my payout, They said Shopify payment is NOT ACTIVE, Even though it was ACTIVE from my end, The support rep mentioned something about a glitch, So after I deactivated and reactivated shopify payments on my stores this started happening!!
SO no shopify payments, No stripe, And I have no clue what is going around. Someone PLEASE ESCALATE THIS
“Here’s a ticket number for reference 48939909”