Shopify Reports won't let me select November 6th as the start date for a report

Shopify Discussion
1

Shopify Reports won’t let me select November 6th as the start date for a report. It automatically corrects to the 5th. Even when I type the date in instead of selecting it via the calendar it corrects to 5 automatically. It won’t let me type 6 at all. This is only for individual reports and not the dashboard. I am trying to see the sales by product SKU report. I am using Google chrome as my browser. I read this was a problem in 2020. I checked the Shopify status page and it says reports is working fine for our shop.

This is incredibly inconvenient. I have a report that needs this information that is due by 4.

2

Hey, @oliviawinslow ! Welcome to Shopify Community!

Have you tried performing local troubleshooting steps to rule out or confirm the possibility of this being a local issue? I tried to view the Sales by Product Variant SKU report in my test store and I was successfully able to select the 6th of November as the date range. I also tried setting a longer date range that started on the 6th of November and it worked on my end. You can see these in the screenshots below.

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If you haven’t tried performing any local troubleshooting steps, I recommend trying the following:

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try the Shopify Mobile app
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

If you try the local troubleshooting steps and they don’t fix the problem, it’s best we access your account and investigate the issue as it may just be happening to your store. We’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.