Shopify says I do not have Facebook admin role but I am the owner and have full access

Shopify Discussion
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Topic summary

Users are encountering permission errors when connecting Facebook and Instagram to Shopify, despite having full admin/owner access in Meta Business Manager.

The Problem:

  • During Facebook & Instagram Sales Channel setup, the Business Assets section incorrectly states users lack admin permissions
  • This occurs even when users have “Full Control” status in Meta Business Manager
  • Some users cannot access Meta support through the recommended pathway

Official Response:
Shopify staff advises that permission issues during onboarding are handled exclusively by Meta support, not Shopify. The recommended steps are:

  • Navigate to Facebook & Instagram Sales Channel in Shopify admin
  • Click “Get Support”
  • Select “Accounts, connections and permissions”
  • Log into Facebook and submit the issue via chat or email

Current Status:
Multiple users report the same ongoing issue. At least one user cannot access Meta support despite following the official steps. The discussion remains unresolved with users asking if others found solutions.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

I am trying to set up my shop for Facebook & Instagram. I entered my personal Facebook account, and it has a green check. But when I go to the next section, Business Assets, it says I cannot select my business Facebook and Instagram because I am not an admin. I am the only owner so I should not have this problem. In Facebook, I am listed as Full Control. Please help!

1 Like
2

Hi, @jbanderson .

Welcome to the Shopify Community.

I understand you’re in the process of integrating the Facebook & Instagram Sales Channel in Shopify. You mentioned that the Business Assets section is presenting an issue as it states you’re not the admin.

I would like to advise that issues associated with permissions to connect an account during onboarding is solely supported by Meta. This means that you will need to contact their support team directly to look into the issue to grant you access so that you’re able to connect your account.

To get in touch with their support team, please follow the steps below:

  • From your Shopify admin, head to the Facebook & Instagram Sales Channel section.
  • Within the section, click Get Support.
  • Choose the topic: Accounts, connections and permissions.
  • You will then be prompted to log into your Facebook account.
  • Outline your issue in the submission box, and a chat or email option will appear for you to select to connect with Meta’s support team.

I hope this helps!

3

Did you ever get help with this? I’m having the same issue and I can’t seem to fix it :disappointed_face:

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4

Hi, @Megan123 .

Thanks for joining the thread!

I’m sorry to hear you’re experiencing the same issue as above. As this onboarding issue is solely supported by Meta, you’ll need to follow the steps above to get in contact with their team. You can follow these steps from your Shopify admin, directly in the Facebook & Instagram sales channel.

I hope this helps!

5

Hi Victoria, I have a similar issue but when I select get support snd enter my details I receive a message saying I do not have access. Even though it says I have full access on Meta Business Manager. There seems to be no way for me to contact them.

6

Acabo de pasar por esto ahora mismo y no sé qué hacer. Me dice que no soy el administrador de esa página pero sí soy. Soy el creador y andministrador. Me permite entrar a mi cuenta personal pero luego no me permite conectar el Facebook porque “no soy el admin” y que le pida al administrador que me otorgue el permiso. No sé qué hacer. ¿Me limitará esto la tienda? ¿Debo cancelar todo?

1 Like
7

Has podido solucionarlo?