Shopify store is showing blank from after accepting ownership

Shopify Discussion

Topic summary

A Shopify Partner transferred store ownership to a client’s email account, but the store disappeared from the Partner Dashboard and isn’t visible in the new owner’s account either.

Key Details:

  • The recipient email already manages 6-7 active stores and previously subscribed to a $1 plan
  • Transfer appeared to complete, but store location is now unknown

Questions Raised:

  1. Where should transferred stores appear in the owner’s account?
  2. Could existing stores or pre-purchased plans interfere with visibility?
  3. How to regain access or locate the missing store?

Response: One user confirmed that transferred stores should appear in the new owner’s Shopify admin, but no solution for the missing store has been provided yet. The issue remains unresolved.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

I created a Shopify Partner Account and developed a store under that account. Once the store was ready, I attempted to transfer its ownership to my client mail, since this was intended to be the store owner’s account.

However, the email already had about 6–7 active stores and had previously subscribed to a $1 plan. After completing the ownership transfer, I noticed that the store disappeared from my Partner Dashboard, but it also didn’t appear under the new owner’s account.

I would like to clarify the following:

  1. After ownership transfer, where exactly does the store appear in the owner’s account?

  2. Could the existing stores or pre-purchased plan be interfering with the visibility of the newly transferred store?

  3. How can I regain access or locate the transferred store under the owner’s account?

2

After ownership transfer, the store should appear in the new owner’s Shopify admin.