We have an outstanding ticket that hasn’t been resolved for several months.
Issues regarding account business owners and downgrading the Shopify plan.
Is there a way to escalate this issue with support?
We have been communicating with different reps and not getting a satisfying solution so far..
Topic summary
Main issue: A merchant has an unresolved support ticket for several months related to account business owner designation and downgrading their Shopify plan. They are seeking a way to escalate the matter after interacting with multiple support representatives without a satisfactory solution.
Latest update: A community member (not Shopify staff) replied, expressing sympathy and advising the merchant to contact Shopify support with all relevant information to facilitate faster processing. No official escalation path or Shopify staff guidance was provided in the thread.
Outcomes and next steps: No concrete actions or resolutions emerged. The only suggested step is to re-engage Shopify support with comprehensive details. The request for an escalation mechanism remains unanswered.
Status: Unresolved and open. Tag context: billing-plans. No attachments or technical artifacts are central to the discussion.
Hi @hlgolfco ,
We’re sorry to hear that you’ve been having issues, while I do not work for Shopify I hope that they manage to resolve your issues as soon as possible. Generally it is best to contact them with all the relevant information so that they are able to process it in a fast manner.
Regards,
Marko