Hello, I reached out to support six days ago but have yet to receive a response. Each time I follow up, I’m simply told to wait while they work on resolving the issue. Does anyone know how to fix this?
Topic summary
A merchant is facing an impending Shopify Payments sales pause in 13 days and is struggling to get timely support. They contacted Shopify support six days ago but have only received generic responses asking them to wait. The merchant is now seeking advice on how to escalate their issue to a senior support specialist, as standard support channels haven’t provided a resolution despite the urgent timeline.
Hello, thank you for your advices , but with “Escalating the issue to a senior support specialist” how can I do it?