Someone hacked my shopify account and changed my banking information. 2 payouts have been submitted to this suspicious bank account until I realized and changed all passwords and banking information back. How can I get my money back???
Hey, [email removed]Cpham! Welcome to Shopify Community!
I’m sorry to hear about your situation. Please create a support ticket as soon as possible so our support team can pause your payouts and perform the necessary steps to help you retrieve and secure your account. You can refer to the guide below to get in touch with our support team.
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Visit our support page: https://shopify.link/o71x.
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Click Can’t log in to your Shopify account.
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ClickI still can’t access my account.
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Scroll down and click Chat with us under Get support.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!