Attempting to change our banking information and resolve our failed payouts, but it gives us an error message every time saying our old banking information isn’t correct.
On our end, it is absolutely correct. Need this resolved to receive payouts and connect a new bank account.
Would love to talk to a human!
Hey @TeamHeroic .
Thanks for reaching out.
I am sorry to hear about this issue that you are experiencing. We should be able to clear this up and get the right bank account connected to your store! Since we cannot authenticate over our public forums to look further into the issue, it would be best to reach out to our support by logging into your store using our Contact Us page. This will allow us to securely verify you as the store owner before speaking with a Support Advisor about the error message that you are receiving.
Let me know if you have any additional questions or concerns.
What am I suppose to put in the search menu looking for support help?
Hey @TeamHeroic .
Thanks for the quick reply!
Once you successfully login to your store using our Contact Us page, you will be directed to the Help Center. You can type in, “Banking Payout Help” and search the Help Center for related articles, below the search results - you should see the option to Get Support.
Let me know if that does the trick for you.