Today I have had a few orders where the customer has somehow not paid the full amount.
3 Examples from today.
Product costs £84.99, customer paid £82.27.
Product costs £79.99, customer paid £76.15
These customers are EU based, and somehow they have paid with £ sterling.
Can someone help with this, surely it can’t be right.
Hi @RUdirect ,
Thank you for reaching out to the Community. I’d be happy to provide some assistance with accessing your shop, to ensure this gets resolved.
When it comes to account specific inquiries like this one, you will want to connect with us directly. This will allow for our advisor team to take a closer look into those orders as we don’t have access to any account specific information through the Community.
To connect with us, you can head over to our Support Page. From here, you can complete the following steps:
Please let me know if you have any other questions or concerns.