SHOPIFYINFORMATIONTEAM.NG@GMAIL.COM IS THIS A LEGIT EMAIL FOR YOU??

Shopify Discussion

Topic summary

A merchant received a suspicious email from shopifyinformationteam.ng@gmail.com claiming to be from “Shopify Compliance Support.” The message warned of compliance issues requiring “license verification” within 48 hours and requested a “VERIFY” reply.

Community Consensus: This is a scam

  • Shopify only sends emails from official domains (@shopify.com, @email.shopify.com, @em.shopify.com, @shopify-billpay.melio.com)
  • Emails from public services like Gmail are never legitimate Shopify communications
  • This follows common phishing patterns designed to trick users into clicking links or sharing information

Recommended Action:
Ignore and delete the email. Shopify’s official security documentation confirms they never use Gmail or other public email services for merchant communications.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Dear Merchant,

We’ve identified a compliance-related issue tied to your store’s digital credentials. License verification is a critical requirement to keep your brand aligned with Shopify’s platform standards and operational policies.

To avoid any interruptions in your store’s visibility, customer trust, or transactional performance, we recommend resolving this within 48 hours.

Simply reply with “VERIFY” to begin the resolution process. Our support team will walk you through the required steps to maintain a smooth and secure operation.

Warm regards,
Shopify Compliance Support

Is this a scam email? Please advise!

2

Hi @pandoraspuppies

Yes, that is absolutely legit email. You should pay for a licence, then send 10 puppies and your firstborn child too.

But for real, if it is a gmail email it can be from anyone. You can create an account and name it shopifytruelegalteam@gmail.com and than send some made up email to those scammers that license is verified already :slightly_smiling_face: There are a lot of scam emails like that and if you use search here or on Google you will find hundreds of topics with 10-15 different scenarios that scammers use. Just to get you to click link or contact them.

So if you check https://help.shopify.com/en/manual/privacy-and-security/account-security/phishing there is an important part:

Recognizing legitimate Shopify emails
Shopify will only send emails from official domains such as @shopify.com, @email.shopify.com, @em.shopify.com, and @shopify-billpay.melio.com. Emails from public email services such as Gmail, Yahoo, Apple mail, or Hotmail aren’t from Shopify and should be treated as potential phishing attempts.

So you know that Shopify will never use GMail.

Stay safe.

And please, do not use all capital letters inthe topic title.