Staff Notification based on a collection

Payments + Shipping & Fulfilment
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Topic summary

Main issue: Route order notifications to different staff based on product collections.

  • Current setup/attempts: Store has two collections, each managed by a different staff member. Tried using POS (point of sale) to add recipients, but emails aren’t reaching the correct staff. Asked if Shopify supports multiple recipient routing natively.

  • Guidance provided: There’s no built-in way to send order notifications by collection. Without an app, the only workaround is email filtering/routing via a shared inbox.

  • Proposed solution (third-party): Use the Order Automator app to automate targeted notifications. Method: create a rule that identifies orders by product collection (e.g., via tags), attach a notification, and customize the email content and options.

  • Status: No native solution confirmed; workable approaches are email routing or using the recommended app. No final resolution from the original poster.

Summarized with AI on December 17. AI used: gpt-5.
1

Hi,

Is it possible to send order notifications to different staff members based on product collections? My store contains several products, organized into two collections. One staff member is responsible for the first collection, while another handles the second collection.

I attempted to use the point of sale (POS) feature to add recipients, but the emails are not being sent to the appropriate staff members. Is this the correct approach, or is Shopify designed to only send notifications to a single email address?

I could set up a shared email account with filters to route emails, but that feels like a workaround. Is there a better solution for assigning notifications to specific staff members?

Thank you!

2

Without an app I believe the only way you can do is like you said, with email filtering and routing.

For a solution with more control, people use Order Automator to handle custom notifications like this.

Here’s a guide on how to do that: How to Send Shopify Orders to Staff, Suppliers, and Partners

Basically you create a tag rule to identify the orders (product collection = Some Collection), then you attach a notification, then select the options you want to include in the notification. The email is fully customizable, if you need any help or more options just reach out through the app.

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