Still getting billed after cancelling POS Pro

Retail & Point of Sale

Topic summary

Merchant reports continued $89 USD/month charges after cancelling POS Pro and not seeing the POS app/sales channel in their admin, but the fee still appears on Shopify billing.

Support clarifies that POS Pro is billed per location (each store location with Pro enabled incurs its own charge). Cancelling it in one location does not automatically disable it for others.

Recommended actions:

  • Review all store locations in settings and ensure POS Pro is disabled for each location.
  • If unable to verify or if charges continue, contact Shopify Support for account authentication and a detailed billing review.

Status: Unresolved; pending the merchant’s review of locations or follow-up with Support.

Summarized with AI on January 16. AI used: gpt-5.
1

Hi,

for quite some time ago we cancelled our POS Pro subscription,

but we are still getting billed 89,- USD every month.

I cannot find the saleschannel/app anywhere, but it still remains on the Shopify billing.

Why is this?

Best regards Kris GH

2

Hi @KrisGH ,

Thank you for reaching out. Please note that POS Pro subscriptions are based on a per-location basis, so it’s possible that even if you cancelled it for one location you may still being billed for an active subscription at a different location. I’d recommend checking your locations and ensuring that you have POS Pro disabled for each one.

If you are unable to check this, or still need assistance, please reach out to our support team so we can authenticate you on your store and review this in more detail.