Stock counts are resetting to zero on their own

Technical Q&A
1

Hi!

Just recently a number of products have reset to zero on their own. We use Shopify for our online store, and for our brick + mortar locations, so this especially concerning, and problematic. Can you please help us troubleshoot what is going on, and how we can prevent this in the future?

2

Do you use any apps that manage inventory or do product updates (maybe via an import file)? That’s where I would start looking. Either an app or a product update import likely is to blame.