Hi all,
I had a developer store set up for me. Once it was ready for launch, I (the user, not owner) switched to the Basic plan (no warning appeared—it was very quickly done). Now, the developer cannot access the store anymore to change ownership, and I am limited in my rights because I am not the owner (e.g. cannot add Shopify payments).
How can the developer get access back to transfer the ownership to me?
Thanks!
Hey, @Tim_I2P ! Welcome to Shopify Community!
While we can revert a store back to the development plan in some instances, once a plan has been chosen, it’s no longer possible to do this. The best course of action from here is to have the account owner log into the store and transfer the ownership to you by following the steps on this page.
If the account owner is unable to log into the store, they may contact our support team for assistance by creating a support ticket through https://bit.ly/3cJkx8V.
Let me know if you have questions about this!