Hello. I created my store and, after months of activity and some sales, my account was suddenly terminated. I did not receive any specific reason. The email stated:
"We have closed your account ----- due to activity that is, or that we suspect may be, non-legitimate business practices. This type of activity harms consumer trust and violates Shopify’s Terms of Service.
If you believe this decision was made in error, you may submit an appeal. This will begin a review process to determine whether your store can be reinstated.
How the appeal process works:
• Submit your appeal with the required documentation.
• We will review your appeal and may request additional information if needed.
• We will contact you by email to inform you of the result of your appeal.
Ticket ID: 0bc6f113-7f8d-45cf-a0fa-3164297dd81a."
This happened right after I changed my payment method. I genuinely don’t know why my account may have been closed. I submitted the appeal 10 days ago and still have not received any response. Could someone please help me? My ticket number is listed above.