Stripe payment gateway not available in UAE

Payments + Shipping & Fulfilment
1

Hi there,

I have setup my business in the UAE and would like to add Stripe as my payment gateway. However, it is not listed in my available providers even though it is shown as available in the following page: https://www.shopify.com/payment-gateways/united-arab-emirates

Is the list outdated or is there something incorrect with my account? Any assistant is highly appreciated.

Thank you.

3 Likes
2

Hey, @Nathalie88 ! Welcome to Shopify Community!

I hope the store setup is going well! If you need a hand in finishing it, you can refer to our handy general setup guide here.

Now, I understand you’re looking to use Stripe as your payment gateway. If your business address is set to the UAE, you should be able to activate Stripe as your payment gateway by following the steps below.

  1. In your Shopify admin, go to Settings > Payments.
  2. In the Payment providers section, click Choose a provider.
  3. Select the provider that you want to use from the list. In this case, Stripe.
  4. Enter your account credentials for the provider that you selected.
  5. Click Activate.
  6. Click Save.

If you’ve ensured that your business address is in the UAE and you can’t find Stripe by using the guide, we’ll need to take a look at your account and see why Stripe isn’t there. For us to do so, we’ll need you to create a support ticket by visiting https://bit.ly/3cJkx8V so we can safely access your account and help you further. Feel free to contact our support team anytime!