Hi, I had signed up a while ago for the 1$ subscription for shopify just to see if i liked it and could possibly start my own store. Long story short I wasn’t aware that the 1$ subscription was only for a certain amount of time and that i would later on be charged a larger amount. I tried endlessly to figure out how to cancel my subscription and I could not figure it out. I have ready everywhere that shopify does not do refunds but I do desperately need this money that was charged from my account since it was a very large amount.
Topic summary
Issue: A user was charged the standard Shopify subscription fee after a $1 promotional period ended, stating they were unaware the offer was time-limited and couldn’t figure out how to cancel. They urgently seek a refund due to the large charge.
Context: The $1 plan is a limited-time introductory rate that transitions to a higher regular billing amount. The user notes they read Shopify typically doesn’t provide refunds.
Guidance provided: Another participant advises contacting Shopify Support directly to request a subscription refund and assistance with store cancellation. Steps: go to the Shopify Help Center, use the AI chat, and continue until the options “I still need help” or “chat with a support advisor” appear to reach a human. Support will determine if a refund can be considered.
Status: No resolution yet; outcome depends on Shopify Support’s review and policies.
Hi @brandonoe !
To request a subscription refund, kindly reach out to Shopify support team so they further assist you with your refund request and also store cancellation. They will check if subscription refund is possible and can be considered. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.