Hello!
I would like to ask if i buy a montly subscription and switch to pause and build, can i transfer the credits i earned there if i then buy a yearly subscription?
Topic summary
A user asks whether Shopify credits earned during a monthly subscription will transfer if they switch to Pause and Build mode and then upgrade to a yearly subscription.
Response provided:
- Credits typically remain attached to the account regardless of subscription type changes
- Credits should persist through the transition from monthly → Pause and Build → annual plan
Recommended action:
- Contact Shopify Support or Shopify Billing Support directly to confirm current policies before making changes
- Ensure the store remains accessible during transitions to avoid losing credits
Hi @HighClouds
Yes, your Shopify credits remain in your account even if you upgrade to Pause and Build then switch to the annual subscription plan. Shopify credits are generally attached to your account, not to your type of subscription. I do, however, recommend calling Shopify Support and confirming this as a precaution just in case the policies have indeed changed.
In a bid to avert any setbacks, ensure that your store is always accessible (even in Pause and Build mode) and your credits do not run out. If unsure, reach out to Shopify Billing Support for a firm response before moving forward