Hello! I’m currently updating my website and need to edit some customer notification information. However, whenever I try to access the coding section to make the changes, a message pops up stating that there’s a technical problem with Shopify that’s preventing the page from loading. I urgently need to be able to update this information immediately. Could you please help me resolve this issue?
Topic summary
A user encountered a technical error when attempting to access the coding section for customer notification edits on Shopify. The error message indicated a platform issue preventing page load.
Troubleshooting steps suggested:
- Open in incognito/private browsing mode
- Switch from mobile to desktop/laptop
- Clear browser cache
Resolution: The issue was resolved by accessing Shopify from a computer instead of mobile. The discussion is now closed with the problem successfully fixed.
Could you please try to open in the incognito mode or try to open this in your laptop instead of the mobile.
If the issue still persist then try to delete the cache of the Web Browser.
Hope this helps you!
1 Like
Thanks a lot! It worked when signing into a computer. I appreciate the quick response.