As of yesterday morning when I did go to Edit Code of my theme (Simple Theme) the proper menu page comes up for a millisecond and is then super quickly replaced by a grey page with an exclamation point and the following error message: ’ This page can’t be loaded right now
A technical problem prevented this page from loading. Reload this page, or try again later. ’ (I copied and pasted , hence the weird font). Nope these instructions yield no resolution, so I am asking here- Why is this problem/error occurring? It happened out of the blue and I thought Shopify had issues on their end, so I don’t know why this is happening but it persists. Do you know why this is happening? Have any of you experienced this? What was the solution/fix? Thank you in advance.
Thank you for those details. I am not able to replicate this issue on my end, which means it may be something localized to your browser or device.
Can you please run through a few troubleshooting steps for me (if you haven’t already) and confirm if this resolves the issue:
Ensure your browser is up to date
Test in a different browser. We recommend Chrome, but Firefox is a good alternative to test with.
Clear your browser cache and cookies for all time.
Test in an incognito window.
Test on a different internet connection or within the mobile app/desktop site (alternate of what you are testing on now)
If the issue is persisting after doing some local troubleshooting, please reach out to our live support team to report this along with the steps you completed and the results.
To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.
Thank you so very much. I have been using Edge and Microsoft doggedly only wants their products used. After multiple dead end attempts to download both Chrome and Firefox, I found out via Firefox advice to go to settings /apps and then change downloads from “only the microsoft store” to all. After doing this I was able to download Chrome and view the Edit code page with no problems. Curiously, when I went back to Edge and attempted to enter the store and repeat the process I got brand new error message ‘Due to unexpected technical problem Shopify is temporarily unavailable. Please check back in a few minutes- we’ll be up and running in no time’. This leads me to believe that Edge is not functioning well with Shopify. I have the very latest updates in Edge, Windows, and all apps. I also did clear cookies and browsing prior to changing the download app permissions in my settings. YES You resolved my problem and lifted a heavy burden off my shoulders. Brightened my day and saved me precious time. Thank you so very much!
