We are runing our store, just add products, and suddenly, on june 13th, tell us that our store shut down after we complete the payment method, we don’t know what’s wrong with our information uploaded, have anyone can help us?
HI @karmasfar
I am sorry to hear that Shopify was deemed not a good fit for your business.
Our community support team does not have access to merchant accounts or sensitive account details. In this case I recommend replying back to the email you received directly to learn more about this decision.
how can we get a ticket number？
Hi @karmasfar
If you received an email from our support team you would see a ticket number in the email or in the subject line of the email. The ticket number is used to track your support interaction in our system. If you do not have a ticket yet you can reach out to our authenticated support channels to create one.
To access our authenticated support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available support options.