Termination of your Shopify Account we don't understand the reason why?

Shopify Discussion
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Topic summary

A Shopify merchant received an account termination notice citing violations of Shopify’s Acceptable Use Policy (AUP). The message appears corrupted or encoded, making the specific violation unclear.

Key details:

  • Account closure was enforced by Shopify’s Safety & Trust Team
  • References were made to Shopify’s Terms of Service and AUP
  • The actual reason for termination is not clearly stated in the available text

Current status:

  • The account has been closed
  • No clear explanation or next steps are visible in the communication
  • The merchant appears confused about the specific policy violation that triggered the termination
Summarized with AI on November 23. AI used: claude-sonnet-4-5-20250929.
1

We have reviewed your account and determined that it is in violation of Shopify’s Acceptable Use Policy (AUP). As a result, we are no longer able to host your store on the Shopify platform and your account has been closed.

Shopify’s Terms of Service can be found here and our Acceptable Use Policy can be found here.

Thank you,

Shopify Trust & Safety Team

Ticket ID: 98e7ab0c-8dab-40a4-b253-8b99243b5ed6