please brief me what kind of issue happen. i will ready to solve this issue.
Dear Account Owner,
We have reviewed your account and determined that it is in violation of Shopify’s(AUP). As a result, we are no longer able to host your store on the Shopify platform and your account has been closed.
The full amount of pending payouts will be held in reserve.
Shopify’s Terms of Service can be found and our Acceptable Use Policy can be found
Thank you,
Shopify Trust & Safety Team
Ticket ID: d68f9901-8449-4b60-a3c2-23da00dd9dfd
Hi @Simplecraft
Thanks for reaching out here with this.
I understand that you have received an email from our Trust & Safety team, informing you that your account has been reviewed and found to be in violation of our Acceptable Use Policy (AUP). Due to this violation, they have stated that the store will no longer be hosted on Shopify, and the account has been closed.
I am sorry to hear about this, and I know that having your account closed must be a difficult situation for you to deal with. For context, we take policy violations on Shopify seriously, as it helps us to ensure the safety and security of our platform for all users.
I would recommend reviewing the AUP linked above, and familiarizing yourself with it so you can gain a better understanding of the rules and guidelines that users of the Shopify platform must follow. The AUP covers a wide range of topics, including prohibited content, prohibited business activities, spam and unsolicited email, intellectual property, and privacy. I don’t have access to your account here on the Shopify Community to provide any extra context on this decision, other than what the Trust & Safety team have already outlined in their email to you. For that reason, I am unable to brief you on the issues and advise on how to resolve them as you have requested.
If you have any further questions about the decision or wish to reply in an attempt to address these violations, then please don’t hesitate to reach back out to the team by replying to that email ticket. I cannot guarantee that any action can be taken to resolve this situation and reinstate your account, or if a reply from the team will be merited, but replying to the email is the best course of action.
Please be advised that we are unable to provide any extra context either here in the Community, or via our general support channels as we have a dedicated team handling these kinds of matters. I’ll do my best to help you with any other inquiries you may have, so feel free to ask any non-account specific questions here, and I will do my best to help!