The address you're shipping from could not be verified

Payments + Shipping & Fulfilment

Topic summary

Main issue: Merchants creating shipping labels encounter address verification errors (e.g., “The address you’re shipping from could not be verified”; one case shows “UPS: The address you’re shipping to could not be verified”). This affects first-time shipments, including a UK-based seller.

Guidance provided:

  • Confirm the “Shipping from” location under Settings > Locations and ensure the correct origin is active (especially if multiple locations exist).
  • Validate addresses directly with the carrier’s tools (USPS, UPS, Canada Post, DHL) and update the Shopify location to match the validated format.
  • For UPS-specific issues, check both From and To addresses using the UPS website shipping calculator; note possible mismatches between Shopify/Google calculations and carrier methods.

Requested info and support:

  • Share a screenshot of the exact error, page context, and the carrier used to aid troubleshooting.
  • For urgent needs, contact Shopify Support directly.

Status: No confirmed resolution yet. Some users report continued errors despite address verification, including outside the US (UK). Key next steps are carrier validation, aligning Shopify location details, and escalating to support if issues persist.

Summarized with AI on January 12. AI used: gpt-5.
1

Hi

I have used the postal auto fill but i keep getting the error when trying to create a label. I have a 5 digit zip code and no PO box is being used in my address. Can you please advise as Im trying to ship my first product by the morning using this process

I presume it pulls my address from settings/store details?

The address you’re shipping from could not be verified.

thanks

valota

2

Hi, @valota

Welcome to the Shopify Community. Sorry to hear you’ve been having troubles shipping your first product!

Your “Shipping from” location can be found under Settings > Locations - more on this in our help document linked here. Do you have more than one location that you ship from? In general, if you are getting this error the best thing you can do is validate your address with the carrier you are trying to ship with. Here are a list of validation tools for different carriers:

Address verification/validation:

• USPS address validation
• UPS address validation
• Canada Post address verification
• DHL address lookup
• DHL address verification

Run your shipping address through the corresponding validation tool, and see if there are any differences. From there, make sure to modify your current shipping location details to match what’s found in the validation tool.

Let us know how that goes. If you’re still having issues, sharing a screenshot of the error you’re receiving, including the page the error is on, as well as the shipping carrier you’re trying to use would be helpful for troubleshooting. For urgent / live support, you can always also reach out to our Support team!

3

Hi - I’m having this problem but based in the UK not the US. I am shipping from my home address and these are my first ever orders on my new band merch store.

Any guidance would be much appreciated!

4

I am having the same issue and I can confirm that the address I am using has been verified. I am trying to get an order out today, please help! I even contacted the customer to give me a new address and I keep getting the same response:

UPS: The address you’re shipping to could not be verified.
5

Greetings, @manoftheworld26 ,

Occasionally, the shipping rate calculations provided by Shopify/Google may not align with the methods used by shipping carriers.

We suggest verifying the accuracy of the From and To addresses by utilizing the UPS Website shipping calculator.