The money has withdrawn

Topic summary

A customer purchased two Lady Gaga concert tickets in Sweden for 1,590 SEK but never received the tickets after payment was withdrawn from their account.

The order confirmation came from a suspicious email address (store+91599012219@t.shopifyemail.com), which the customer now recognizes as likely fraudulent.

Current situation:

  • Payment has been deducted
  • No tickets delivered
  • Customer suspects they’ve been scammed

Seeking guidance on:

  • Steps to recover the withdrawn funds
  • Whether refund/chargeback options are available

The discussion remains open with no resolution yet provided.

Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.

Hello,

I just purchased 2 tickets for Lady Gaga concert in Sweden and received this order confirmation mail from store+91599012219@t.shopifyemail.com but did not receive any tickets. They have withdrawn the money, 1 590SEK directly from my account. What should I do now? I understood that it was scam mail and they tricked me but is it a possible way to get money back?