My customers are complaining that the store is not opening, I went to check and the store is really not working, the panel is normal, but when I try to open the store it is not working, I saw other topics here with the same problem.
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Hi @rodrigo3867
Regarding your issue, could you please share your store URL so I can take a look? If your store is password-protected, kindly provide the password as well. Because my store is using Dawn theme and it is working fine
Best regards,
Danny from Samita Team
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Could you please share your store URL and password [if applicable] so that I can take a look and provide you solution code.
Looking forward to hearing back from you.
Thanks
Hi @rodrigo3867 ,
Please share your store url , so I can check .
Thanks
Manoj
Maybe it is better for your customers to share the issue screenshots with you directly rather than complain simply, so that you can proceed to dig out the cause code. Sometimes the issue is due to other factors, rather than the website itself. You can share more details here also if you would like us in the community to further check.
It’s been resolved, folks. I contacted Shopify and they informed me that there was a problem with the IP addresses in Brazil, which had impacted the downtime of some stores in Brazil. They suggested simply changing the domain within the store dashboard, for example:
From yoursite.com.br
To www.yoursite.com.br
This temporarily resolved the issue, but the links to the non-www version of the site still weren’t working. However, the next day, everything returned to normal.
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