Hi everyone,
I faced the problem with access to my shopify account.
As my free trial has ended I wanted to choose a package and make a payment accordingly. But I can’t do this as the system doesn’t give an access.
I’ve tried to reload the page many times, but the message is the same: There’s a problem loading this page.
Please advise how I could solve this issue.
I’ll really appreciate any advice.
Kind regards,
Ludmila Trocjuka
Hmm, that is strange! I’d recommend trying the following troubleshooting steps to see if any of them resolve the issue:
If none of the above help resolves the issue, then I’d suggest reaching out to our Support so they can investigate this further.
While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Hi Peter,
I am grateful for your step by step guide to my problem.
However, all possible actions were taken on my part and nothing helped. My last hope was a live chat that I had for 2 hours, but it did not help solve my problem - the store is still unavailable
and I have to wait for the tech team to investigate my case (claim ID 23514896).
My store (Just a Wonderland) was almost ready to launch as the trial period ended and I was ready to pay for the selected package.
If you can speed up the resolution of the problem, that would be great.
Kind regards,
Ludmila Trocjuka
Thank you for the context and I’m sorry to hear those steps did not resolve your issue. I can not look into your ticket or your account from the Community; however, if you do have an existing ticket then our teams will be reviewing your response as soon as they are able. They will follow up with you on your ticket once they have an update available.
I have the same issue, but I can’t even raise a ticket as I am completely locked out of my store as shown by the user journey in the attached photos.
Are you able to raise a ticket for me as I can’t access anything. I’ve just paid for a plan and now I’m completely locked out.
Thank you
Hello Trevor, I tried everything its not working. I would like to have a refund of my subscription How can I do it, please guide. Thank you
Your company does it on purpose so people will run out of their free trail straight into the monthly payments. Lawsuit incoming.
Did u got any help as I’m facing the same problem and Shopify support is useless 
Hi, @Bunshine .
Welcome to the Shopify Community, and thanks for sharing your question.
For better visibility, could you attach a screenshot of the error message you’re receiving?
Could you advise on the following:
i guess it could be becoz it showed u are under 18 of age which i am not im
19 and gave some warning but i ignored and on 20 my store was not opening i
tried everything but nothing worked
