There was a problem buying shipping labels

Topic summary

A merchant is experiencing a persistent error when attempting to purchase shipping labels: “There was a problem buying shipping labels.” This issue has prevented them from shipping orders for the past week.

Troubleshooting attempts (unsuccessful):

  • Cleared browser cache
  • Tried different browsers
  • Restarted computer
  • Attempted using the mobile app

The merchant notes this appears to be a recurring bug that has affected users for several years without resolution. They’ve included a screenshot showing the error message. The issue remains unresolved and is blocking their ability to fulfill orders.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.

This is absolutely maddening. I have been trying to ship orders for the past week and keep receiving this error code every time I try to print a label, “There was a problem buying shipping labels”.

I have cleared cache, tried different browsers, restarted computer, everything that has been suggested.

Any help would be greatly appreciated! This seems like an on going issue dating back a few years. Cannot imagine why this bug has not been fixed at this point! I get the same error when trying to use the app BTW.

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