This Store Can’t Accept Real Orders Or Real Payments

Payments + Shipping & Fulfilment
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Topic summary

Customers report an error at checkout: “This Store Can’t Accept Real Orders Or Real Payments,” preventing payment. The merchant has not seen this before and requests help.

Support requests diagnostic details:

  • Which payment gateway customers are using.
  • Any additional error messages in the Abandoned checkouts section (Shopify admin: Products > Abandoned checkouts), including the order timeline.
  • A screenshot of the checkout error.

Interim guidance:

  • Confirm the store is not in test mode. Test mode blocks real credit card transactions; if enabled, turn it off to allow real payments.
  • A “Testing Shopify Payments” resource link was provided for reference.

Status:

  • No resolution yet; awaiting the merchant’s follow-up with gateway info, abandoned checkout details, and a screenshot. The key open question is whether test mode is inadvertently enabled.
Summarized with AI on February 4. AI used: gpt-5.
1

Hi there,

My customers are receiving since this morning the following message by trying to check out and pay :

This Store Can’t Accept Real Orders Or Real Payments.

Can you please help ?

I have never encountered this issue before.

Thank you,

Elsa

2

Hi, @Elsa2022 .

Thanks for reaching out to the Shopify Community.

To gather a bit more context, could you share more information on the following:

  • Which payment gateway are customers attempting to use when checking out?
  • Are there any additional error messages in the abandoned checkout section? This can be located within your Shopify admin under Products > Abandoned checkouts. You can view the order timeline of the affected abandoned checkout.
  • Can you share a screenshot of the error message at checkout?

In the meantime, could you ensure that your store is not in test mode? While test mode is activated, you can’t use real credit cards to pay for orders. If test mode is enabled, you can deactivate it so that your customers can pay for their orders using their real credit cards. I’ll share our Testing Shopify Payments resource for more information.

I look forward to hearing back and learning more.