A user is experiencing issues with their TikTok product catalog not syncing with Shopify. Products that were previously visible in the catalog have disappeared, and the system displays a “Shopify pause sync” message.
Troubleshooting attempted:
Current status:
Another user suggested following a step-by-step manual for syncing Shopify inventory with TikTok Shop. However, the original poster clarified they’re running regular TikTok ads (not TikTok Shop), making some suggested solutions inapplicable.
The issue remains unresolved, with the user still seeking alternative fixes for the sync problem. Screenshots were provided showing the empty catalog and sync status.
Does anyone know how to fix tiktok not syncing products. Yesterday my products were showing in my catalouge now theres nothing and it says shopify pause sync.
Ive deleted the tiktok app and installed again but still product wont show up.
Can anyone help me??
Hi there @koala1142 Have you tried all the steps involved in this manual yet? https://www.silkcommerce.com/tiktok-shop/syncing-your-shopify-product-inventory-with-tiktok-shop/
It would be a good idea to restart and follow the process there step by step, then let me know if there are still any issues.
Hey thanks for the reply. However im still having issues and ive tried most of those solutions and some dont apply becuase im trying to run normal tiktok ads not tiktok shop. Do you know how else I could fix this.
Thanks
