Tracking link on order page-how to remove

Store Design
1

how do I remove the tracking link on the order confirmation page?

2

Hi @ErnstVroom ,

To remove the tracking link on the order confirmation page in Shopify, you’ll need to adjust the order status page settings. Here’s how you can do it:

  1. Go to Shopify Admin and click on Settings at the bottom left.

  2. In the Settings menu, select Notifications.

  3. Scroll down and look for the Order Confirmation notification template.

  4. Click on the “Order Confirmation” template.

  5. In the template code, look for any code related to the tracking link. It could be something like:

Simply remove or comment out that line of code to remove the tracking link from the order confirmation page.

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3

Hi @ErnstVroom

  1. Order Status Page Additional Scripts
    Sometimes, tracking scripts are added in Shopify under Settings > Checkout > Additional Scripts. To remove it:

    • Go to Shopify Admin > Settings > Checkout.
    • Scroll down to the Order Status Page section.
    • Check the Additional Scripts field.
    • If there are any extra tracking scripts or links, remove them.
    • Save the changes and test to ensure the link is removed.
4

By default, Shopify will show the tracking link on the order status page whenever a tracking number is added to the fulfillment. There isn’t a setting in the admin to just “turn it off.”

If you really need to remove it, you’d have to edit the order status page (thank you page) template in your theme, which is accessible through Settings > Checkout > Additional scripts (for older themes) or via the checkout extensibility options if you’re on an updated setup. You can add a small snippet of code to hide the tracking section with CSS.

Just keep in mind that removing the tracking link means customers won’t be able to click through to see delivery updates, which can increase “where is my order?” requests.

If you’d still like to give customers visibility but in a more branded way, apps like ParcelPanel Order Tracking let you replace the default carrier link with your own on-site tracking page. That way you control the experience instead of hiding it altogether.

If this gave you something useful, feel free to mark it as a solution so others can find it too.