Transferred 3 party domain but stucked in SSL cloudflare

Shopify Discussion
1

Hi , I connected my 3 party domain to shopify. When entering my page address I get 403 forbidden.

Seems to be SSL script and it points to cloudflare, any idea how to fix this ?

When I use the link from admin/webshop the page shows normal, but for search or manually writing webpage I got results forbidden.

Thanks

2

Hey there, @Jimm1 . Thanks for coming to the Shopify Community with your domain question! It’s nice to meet you. :grin:

In order to determine best next steps to help you out here, I need some additional information:

  • Can you please provide the URL for your domain that seems to be giving you trouble? This will let me use some internal tools to see if I can find any issues with the domain settings.
  • Can you please provide a screenshot of your domain settings from your shopify admin, or let me know if you’re seeing any errors or messages when accessing those settings.

To get to your domain settings, please do the following:

  • login to your admin
  • Go to ‘Settings’ > ‘Domains’
  • Take a screenshot of the information on that first page (excluding anything personal or private)

Please, get back to me when you can with the requested info! I’ll keep an eye out for your reply!

1 Like
3

Hello,

I am having the same issue. I am unsure how to proceed. The original domain was from google domains and now I’m stuck in limbo, it seems.

4

Hi there, @ydlamar . Thanks for jumping in on our Thread here!

Can you let me know what specific step you’re on in relation to transferring your domain to Shopify? We have a help document here that outlines all of the steps you’re meant to take, so if you can let me know what step you’re on, I can make sure suggestions on what to do next!