Trustpilot - Review Collector - Not visible after being published

Topic summary

Trustpilot Review Collector widget not appearing on the live storefront despite being marked β€œlive” and published via the Shopify Trustpilot integration (site: https://handtverk.com/). A screenshot was provided to show the published status.

The merchant initially expected the integration to place the widget automatically. After advice, they added the Trustpilot JavaScript snippet to the theme.liquid header but are uncertain where to place the required body code to render the widget.

Context: Shopify Spotlight theme; the goal is to display the widget in the reviews section on the homepage/landing page.

Current status: No confirmed solution yet. The user is seeking guidance on the correct body placement within the Spotlight theme (e.g., the appropriate section/block on the index page) to make the widget visible. The issue remains open.

Summarized with AI on January 10. AI used: gpt-5.

Hello world,

I have added the Trustpilot widget for the Review collector to this site: https://handtverk.com/. According to the Shopify app it should be live and it is also published in the window you can see below. However, when you go to the actual site, the review widget is nowhere to be seen. Any ideas? :slightly_smiling_face:

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Thanks! I thought this would be done automatically, when using the Shopify Trustpilot integration.

Nonetheless, I have added the js code to the header code in theme.liquid file. However, I am not certain where I would add this to the body. I am using the Spotlight theme.

I want to add this to the review section on the lading page / index page.

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