Hi,
Suddenly codes stopped coming to my phone. My phone number seems to be OK and I don’t have any recovery codes. Fetching this from the last 2 days.
My email: rinkubrg7@gmail.com
Thanks in advance
Hi there, @Rejoice_Roudro .
Welcome to the Shopify Community!
To confirm, you’re using the same mobile device and have not changed the phone number?
If so, the account owner will need to create a support request via the Shopify Help Center so our team can look into disabling two-factor authentication. To speed up the process of creating a support request, I’ll share the steps below.
How to contact Shopify Support:
- Head over to the Shopify Help Center.
- Select ‘I don’t have an account,’ as you’re unable to log in at this time.
- From the topics displayed, select: Account > Logging in.
- On the following page, scroll down to the Get Support section to view our available contact options.
If you have additional questions or need help accessing the help center, please let us know.