two factor authentication

Payments + Shipping & Fulfilment
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Topic summary

Two-factor authentication (2FA) not recognized when adding a bank account under Payments; the system repeatedly prompts to activate 2FA even though it’s already enabled in Security. The original poster asks if a monthly plan is required for this to work.

Multiple users confirm the same issue: 2FA is turned on, but they can’t get past the activation message.

One participant requests the store URL and credentials; no concrete troubleshooting steps, official guidance, or fixes are provided in the thread.

2FA: an extra security step requiring a second verification (e.g., code or app) beyond a password.

Status: unresolved and ongoing. Key open questions include whether this is a Shopify Payments bug, an account verification requirement, or tied to plan level. No decisions, actions, or workarounds have emerged from the discussion.

Summarized with AI on December 23. AI used: gpt-5.
1

Hello, i just started building my website, then i ran into a problem with two factor authentication, the problem is i go into payments then i go add bank account then it says activate two factor authentication but when i activate it it still pops up asking me to activate two factor authentication, and it even says it is on in my security so i was thinking for it to work do i need to purchase a monthly plan

2

Hello @Nixon

Can you share your store url and credentials

3

Hi! I have the same problem.

4

Yep, same problem here. 2 factor is turned on, but can’t get past that same message.

5

I also have the same problem