Hi, I started a business recently and I try to add a bank account but I already put the two factor on and it still asks to activate it, can you help me?> Thx
Topic summary
Issue: A merchant reports being unable to add a bank account for Shopify Payments because the system keeps asking to activate two-factor authentication (2FA), despite 2FA already being enabled.
Clarification requested: A responder asks whether the error appears at login or while already inside the Shopify admin, seeking to pinpoint where the 2FA prompt is triggered.
Key term: Two-factor authentication (2FA) is an added security step required for sensitive account changes, such as banking details.
Status: No resolution yet. The thread is awaiting the merchant’s details on where the error occurs to diagnose further steps.
Hi @Cokow ,
Is this an error message you’re getting when you try and log in? Or is this occurring when you are already in the Shopify admin?