Unable to connect my godaddy domain to shoplift

Shopify Discussion
1

I did not make any changes to go daddy DNS. I used the default method which shoplift recommended. i.e. connect existing domain. I am not sure why I am seeing error that wrong CNAME and A value. In godaddy as well I am unable to change the default CNAME or A value.Can anyone please help? I have attached the screenshot here of the error

Below is the detailed error.

"

Connecting your domain

A and CNAME entered incorrectly

Check that you’ve entered the required values, and verify your connection again.

A record

Name: @
Current IP address: 76.223.105.230
Required value: 23.227.38.65

CNAME

Name: www
Current value: customproducts.in
Required value: shops.myshopify.com
"

2

Hi @roopamdad ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with connecting a third-party domain to the shop, to ensure this gets resolved.

To share some context, third-party domains will require the correct DNS Records to successfully connect to Shopify. As outlined in your screenshot, both the A Record and CNAME need to be updated to ensure the domain is correctly pointed.

To update the DNS Records, you can:

  • Head to your domain provider’s website and log in to your account.
  • Find the DNS settings or domain management area.
  • Change the following records:
    1. Point the A record to the Shopify IP address 23.227.38.65.
    2. If necessary, change the Host name to the @ symbol.
    3. Delete any other A records on the domain if there are any present.
    4. Point the CNAME record with the name www to shops.myshopify.com.
  • Save your changes.

For more information on this, you can check out our Connecting Third-Party Domains helpdoc as it touches on this further.

If you are having some trouble locating your DNS Records within GoDaddy, I recommend contacting them directly. Their support team will be able to provide further assistance with ensuring these records are successfully updated. For ease, you can access their support here. I was however, able to locate this helpdoc that outlines where you can find your DNS Records.

Please let me know if you have any other concerns.