A user is unable to create new page templates in Shopify when using Safari and other browsers on iPad. The issue occurs when attempting to rename the template—the pop-up menu disappears immediately upon clicking the name field.
Current workaround: Requesting someone with desktop access to create templates.
Suggested solutions:
Status: The issue remains unresolved. One responder hints at a “small, often-missed step” but hasn’t provided specific details yet, offering to provide step-by-step guidance if the initial suggestion doesn’t work.
Hi i’m having trouble to create a new template on ipad safari web browsers (and other browsers i.e. chrome/edge/opera/fox)
once the pop up menu appears to rename the template, it went poof! as i click the name column. i have no clue as of now i have to ask someone with desktop to create for me. need assistance.
Hi there! I see what you’re running into, it’s a frustrating quirk that can happen with mobile browsers on Shopify’s admin. There’s actually a small, often-missed step that could point you in the right direction even without a desktop.
If you can give this a quick try, I think you’ll see what I mean, and if it’s still acting up, just reply here and I’ll walk you through it step by step. You won’t be stuck with this for long!
I’ve had similar issues on Safari before. Try clearing your browser cache and cookies first, then restart your device. Sometimes that can fix weird pop-up glitches. If that doesn’t work, you could also try using the desktop version of the site by zooming in or requesting the desktop site directly in Safari’s settings.