Hi, my customer accidentally entered the wrong shipping and billing address. I’ve already updated the shipping address, but I can’t change the billing address. The payment has been successfully processed, is there any way I can amend the order so that the billing and shipping addresses match?
Hi @tracy_xoxo
You can go to admin order & edit that order then in the right side, let click to edit customer shipping & information as below:
Hi,
Yes I can change the shipping address but cannot change the billing address to have them matching each other
Oh, I see. You seem to need to use 3rd app to support editing billing address because the built-in Shopify doesn’t allow that.
Let’s try some 3rd apps as Cleverific Order Editing - Cleverific: Self-Serve Order Editing App for Shopify Stores | Shopify App Store
I hope this helps you
Since the payment has already gone through successfully, most platforms like Shopify won’t allow changes to the billing address. This is because it’s tied to the original payment authorisation and can’t be edited afterward.
If the payment was processed without any issues, there’s usually no need to change it. The billing address won’t affect shipping or fulfilment unless you need it for fraud checks or to issue a corrected invoice.
In most cases, it’s best to leave the billing address as is, it won’t impact the shipping or fulfilment of order.
Hey @tracy_xoxo,
While Shopify allows you to edit the shipping address after an order is placed (as long as it’s unfulfilled), the billing address unfortunately can’t be changed once the payment has gone through. This is because the billing address is tied to the payment method used and is considered final for fraud prevention and compliance reasons.
That said, if the customer just wants to update their records or invoices, you can do one of the following:
- Add a note to the order with the corrected billing address.
- Send a custom invoice or receipt with the correct info manually.
- If needed for compliance, the customer can contact their payment provider to update details on their end.
On a related note, to reduce confusion and improve the post-purchase experience, many merchants use tools like ParcelPanel Order Tracking to keep customers updated with automated notifications and a branded tracking page. It won’t change billing info, but it definitely helps avoid delivery surprises!
Hope this helps, and if it solves your question, feel free to mark it as a solution so others can find it too!