Updating shipping address WITHOUT changing billing address

Shopify Discussion

Topic summary

  • Issue: Editing the shipping address on orders that originally had only one address (billing marked “Same as shipping”) causes the billing address to also change in the admin UI. This creates risk because the billing address was verified by the card provider at checkout, but now appears as the (unverified) new shipping address (e.g., a freight forwarder), and the admin won’t allow a separate billing edit.

  • Context: Changes are made via Shopify’s built-in edit (pen icon), not a third-party app.

  • Suggested explanation/workaround: A responder suggests this is likely a display/UI issue. After editing the shipping address, refreshing the page should show that the original billing address remains unchanged while the shipping address updates.

  • Status: Unconfirmed. The original poster has not verified whether a refresh fixes the discrepancy. Key open questions: whether billing is actually changed or only displayed incorrectly, and how to independently edit billing when the order began with “same as shipping.”

Summarized with AI on December 15. AI used: gpt-5.
1

Every so often we need to change the shipping address on an order for example where parents are buying furniture to be shipped to children who are no longer at home or when they are buying things for an impending house move.

Where a customer has specified different shipping and billing addresses during checkout, I can edit either of them without affected the other one.

Where a customer has only specified one address, the order page shows the shipping address and says “Billing Address: Same as shipping address”.

If I make an edit to the shipping address it also changes the billing address. This is an issue as the billing address is verified during the checkout by the card provider so we are showing unverified addresses as verified which runs the risk of issues if anyone raises a chargeback.

As an example, this morning a customer has asked us to send the goods to a shipping company for forwarding to an offshore address. I have changed the shipping address but it now shows the billing address as being that of the shipping company. It will not allow me the option to change the billing address as it still says “same as shipping address.”

I am editing them using the pen icon in Shopify rather than using any third party app.

2

Hi @BigChris ,
Foladun here from the Customer Account Deluxe App team. :waving_hand:

Thanks for raising this. It seems like this might be a display issue after editing the addresses. When you change the shipping address using the pen icon, the original billing address should stay as it was, even if it initially shows “same as shipping address.”

Once you’ve made the change, try refreshing the page. You should see that the billing address still reflects the previous shipping address, while the new shipping address updates as intended.

Let me know if this helps or if you’re still encountering any problems!

Best regards,
Foladun | Customer Account Deluxe