Upgrading our POS Hardware from WisePad to POS Terminal

Retail & Point of Sale
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Topic summary

Upgrade inquiry from a WisePad (Bluetooth) card reader to a new POS terminal due to recurring Bluetooth connection issues. Current setup: iPad + mPOP cash drawer + WisePad.

Key questions raised:

  • Will the new POS terminal work with the mPOP cash drawer?
  • Does it connect to the iPad over Wi‑Fi (not Bluetooth)?

Follow-up interest: Another user seeks the same clarification on the connection method before upgrading.

Latest update: A support reply asks if the device in question is POS Go and provides a link to a guide on using POS Go in countertop mode (includes a how‑to video). The reply does not directly confirm Wi‑Fi vs Bluetooth connectivity to the iPad or mPOP compatibility.

Status: Unresolved/ongoing. Key questions remain unanswered.

Next steps suggested:

  • Clarify whether the intended device is POS Go.
  • Review the linked POS Go countertop mode guide.
  • Obtain explicit confirmation on iPad connection method (Wi‑Fi vs Bluetooth) and mPOP compatibility before upgrading.
Summarized with AI on January 3. AI used: gpt-5.
1

Hi there,

We have been using Shopify POS as our store till system for a couple of years and we are thinking of upgrade to the new POS Terminal.

Our set up is as follows:

  • iPad

  • mPOP Cash Drawer

  • WisePad

We have had some issues over the years with the WisePad not always connecting as it should via Bluetooth and this idea that the new terminals connect over WiFi instead of Bluetooth is a solution to this issue.

Two questions: Does this new terminal work with the mPOP cash drawer?

And secondly does it connect to the iPad via the WiFi network and not bluetooth?

2

Hi Matt - Did you get an answer to you second question about how the new POS terminal connects to the iPad? I am looking for the same answer before I upgrade! Thanks

3

Hi @Ali_R ,

Thanks for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved. To confirm I’m fully understanding, are you referring to the POS Go?

If so, I’d encourage you to check out this Guide for steps on how to enter countertop mode with the POS GO. It provides you with a how-to video, making this process as simple as possible.

Please let me know how it goes.