Upsells or discounts — what works better for you?

Some stores boost revenue with upsells and bundles. Others go heavy on discounts.
Which approach has worked best for your customers?

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Both strategies can drive results, but the best one really depends on your goals and timing. Upsells and bundles are great for steady, long-term growth since they help customers discover more products and increase their order value.

However, when it comes to high-traffic events like BFCM, discount-focused campaigns almost always win. Shoppers are primed to buy when they see strong, time-sensitive offers and that’s where a smart discount setup can make all the difference.

If you want to manage both approaches easily, Discounty is a great all-in-one app to try. It’s a discount manager, price editor, and BXGY (Buy X Get Y) tool that helps you run everything from flash sales to tiered volume discounts. You can:

  • Create quantity breaks like “Buy 2, Get 10% Off”
  • Launch cart or free-shipping discounts to lift conversion
  • Set a Countdown Timer for your discounts or create buy X get Y to increase CR
  • Customize widgets and sale badges to match your theme
  • Apply order discount and free shipping discount using one discount code at checkout

Basically, it gives you all the tools to handle bulk, volume, and cart discounts in one place perfect for boosting AOV during BFCM and beyond. :rocket:

Hey @merakicommerce

From what I’ve seen working with different Shopify brands, upsells and bundles almost always deliver stronger, more sustainable results than heavy discounting. Discounts can definitely move the needle for short bursts or clearance campaigns, but they often eat into profit and train shoppers to wait for the next sale. Upsells and bundles, on the other hand, lift your average order value without hurting your margins, and they do it while keeping your brand value intact.

One tool that works really well is iCart. It turns the cart drawer into a revenue-boosting space with in-cart upsells, cross-sells, progress bars (like “spend $10 more for free shipping”), and bundle suggestions. Because everything happens inside the cart, it feels natural and doesn’t interrupt the checkout flow.

In short, discounts are good for momentum, but upsells and smart cart strategies build consistency. And with tools like iCart, it’s easy to make that part of your everyday sales system.

Hi @merakicommerce

Both upsells/bundles and heavy discount strategies can boost revenue effectively, but their success depends on the store’s products, target audience, and business goals.

Upsells and Bundles

  • Bundles and upsells present customers with added value and convenience, often enhancing their shopping experience and satisfaction.

  • This approach tends to preserve margins better than steep discounting because customers pay more overall rather than receiving large price cuts.

Heavy Discounting

  • Discount-heavy strategies can drive quick spikes in sales and attract price-sensitive shoppers.

  • However, overuse of discounts may erode brand value, reduce profit margins, and condition customers to wait for sales instead of buying at full price.

  • Discounts are often more effective when used strategically during product launches, clearance events, or seasonal sales.

What Works Best

  • For long-term growth and healthy margins, many successful stores prefer upselling and bundling combined with targeted promotions rather than frequent heavy discounts.

  • Upsells and bundles provide a win-win by increasing revenue while adding perceived customer value.

  • Discounts are best used sparingly and strategically.

If interested, I can share case studies or help optimize upsell and bundle strategies with apps like BiDeal and BiSell to maximize revenue while protecting margins.

Hi @merakicommerce

I think it really depends on the store :blush:

For stores with returning customers or customizable products, upsells and bundles usually work best. Meanwhile, newer stores often see better results with discounts to attract first-time buyers.

If you’d like to try upselling, you can use Easify Product Options — it lets you add simple add-ons or bundle offers right on the product page to boost AOV easily. The app is super easy to use, here’s how it works:

  • This is the result:

  • This is the app setting:

Hope this helps! Good luck with your BFCM campaigns, and don’t hesitate to reach out to Easify if you need any help :blush:

Hi @merakicommerce

That’s the million-dollar question! From our perspective as app developers, the most successful stores don’t choose one strategy over the other—they use both. The real difference we see is in how effectively they communicate those offers to their customers.

A great bundle or a deep discount is completely useless if it doesn’t immediately catch a shopper’s eye on a busy collection page. Customers are scrolling fast, and you have less than a second to stop them and show them why your product is a great deal. This is where visual cues like product labels and badges become so powerful. They cut through the noise and make your promotions impossible to miss.

For stores running discounts, a bold “20% Off” or “BFCM Deal” badge on the product image converts far better than a simple strikethrough price. For those focusing on bundles, a “Bundle & Save” label can highlight the opportunity to increase cart value. Even a simple “Free Shipping” badge can be the final nudge a customer needs.

For merchants looking to make their promotions stand out, this is precisely what our app, DECO: Labels and Badges, was built for. It allows you to add eye-catching, fully customizable labels to any product or collection in seconds. It’s all about turning your best offers into your best visual marketing and ensuring your hard work on the promotion actually gets seen.

Hope this helps!

It’s hard to say what works better in general, since every client’s situation is unique and many factors influence the outcome. For example, to boost AOV for cosmetics brands, bundles are a must anytime. But during BFCM, when shoppers are waiting for discounts, it would be stupid not to implement them in your store, especially when combined with in-demand bundles.

Our customers more often need our developers’ help to implement custom bundles, since they can apply discounts using Shopify’s built-in features. However, if they need something special for their discount systems, we create custom solutions tailored to their needs.

That’s a great question. It really depends on your goals.

Both upsells/bundles and discounts can be effective, but in different ways. Bundles often help increase average order value and maintain margins, especially when products are complementary or encourage repeat buying.

On the other hand, discounts are great for quick conversions or attracting new shoppers, though they may reduce your margins if used too frequently.

Some merchants find a balance by using bundles for existing customers and discounts as a way to bring new traffic in.

Both upsells and discounts work, but they serve different goals - I’ve seen the biggest difference come from how you mix them.

For long-term health, upsells and bundles are unbeatable. They increase average order value and keep your margins intact. Simple moves like “frequently bought together” or “add this for 20% off” work year-round without training shoppers to wait for sales.

But for BFCM, discounts win the click. The traffic you get then is deal-driven, so you need strong time-limited offers to stand out. What works best for me is layering the two:

  • Run a clear headline discount (e.g., “20% off sitewide”) to pull shoppers in.

  • Use in-cart upsells to increase AOV while they’re already shopping.

  • Keep bundles as post-purchase offers or “complete the look” add-ons.

So instead of choosing between them, pair discounts for acquisition with upsells for profit recovery. That combo gives you conversion spikes without killing margin or brand value.


Tracy from Zopi

Freely to inbox me for discussion or consult :dizzy:

For me upsells have worked better long term than discounts. Discounts bring quick conversions but they also train customers to wait for the next one. With upsells I’ve seen higher AOV and better retention since customers discover products they actually like instead of just buying because of a deal.

I’m curious if anyone has tried combining both like offering a small incentive on an upsell instead of a general discount?