URGENT HELP! My store is disabled please advise. Holiday season is the busiest shopping season, please help! I’ve already emailed Shopify but won’t hear back for another 48 hours and the chat system was not helpful..
Hello @rae1234
Can you check your email to see if you have received any notifications about the store closing?
If you haven’t received an update from Shopify, the next step is to contact their live support team for more information as they can take a closer look at the issue for you.
Shopify is happy to continue to support you through live chat, email, or callback. Please visit the Help Center and log in to your account to create a support request.
I hope the above is useful to you.
Kind & Best regards,
GemPages Support Team
Hi, @rae1234
Eunice here from Shopify. Thanks for posting, and welcome to the Community.
It’s good to hear you’ve already been in touch with Shopify Support and that someone will be in touch. I’m sorry to hear though that you didn’t find the chat function helpful. Did the Support Advisor give you a ticket number? Feel free to drop that here and I can check up on the progress for you.
Thank you for your patience during this frustrating time, I do hope this is resolved quickly for you.