my store https://aestheticbridge.myshopify.com was closed for no reason, and the support of Shopify is devastating, it is like a vicious circle, automatically again and again going to the surpporting homepage but no entry for real problem messaging or any customer service page.
i know they try to get rid of risk, but i have been a good seller and responsible for my customer for about 6 months, WFT they close my store without any reason, i need it back. anyboday can help me.
Hi there, @oliviawaka123 !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform! We have a great group of contributors who are always willing to provide their own expertise and experience with regards to Shopify!
I defintiely hear and feel your frustrations on the matter and I am very motivated to assist you in getting the proper support for this situation we are dealing with at the moment.
From your inquiry above, it seems that you are not able to reach our live queues to be able to speak to an actual agent. It sounds like you are entering the reason for your inquiry but are not seeing any helpful links to resolve it. I recommend that when you get to this step and no links are suitable, scroll all the way down and you should see a, “Get Support” button. Once you click on that, you will be presented with all available queues to speak with an actual agent (phones, chats, and emails are all possible queues). Our live team will be able to open up the back end of your account and dig deeper to see why this is happening.
More importantly however, since your store has been closed/paused, I recommend you check your email as well. The internal teams who made such changes will have sent you an email regarding this matter. You can reply directly to that for further information on the matter as well.
Definitely let me know how this works out for you!
there is no get support button for me and as i said earlier, it is a circle go back to the same supporting page listed with 24/7 support, community and so on list, but the 24/7 not work for me at all, it like died button.
Thanks for that clarification, Olivia.
Are you able to try to get to support again but try the following:
Give these local troubleshooting steps a try to see if you get different results, more specifically being able to choose the 24/7 support option.
Here’s the link to reach our live support queues for your convenience.
Also, were you able to check your email for any possible correspondence from us? This is the best option to communicate directly with the team handling this matter for us.