My shopify paymnets since 2 month was working fine. suddenly i got a red line in payout section for hold of payment and they have stopped the payouts schedule. I have contacted numerous time to contact center they keep saying you case is already handling by internal team. It been 20 days now. no one is replying the ticket and no updates on email so far. Please help me with this .
“Holds are account specific and may occur due to reasons like information verification, incorrect banking details, or product eligibility.”
@theroyalwrist Your Shopify payouts have been on hold for 20 days without updates or responses from customer support. Verify your account details and product compliance. Consider escalating the issue for quicker resolution.
I highly suggest not to create a follow-up reply on the escalated ticket as it will go further to the queue. If you are going to follow-up your case, it would be best to reach out directly to Shopify support live chat and provide your ticket number to them. That way, you can have updates about your case without your ticket going further in the queue. The best course of action as of now, is to keep an open communication with Shopify support team.
Was this ever resolved? We just received the ‘Funds on hold, Customers can still checkout and to contact support for the next steps.’ So far it’s been 2 days of contacting support and no resolution and no idea why there even is as a hold as supposedly there are no notes as to why funds would be on hold & now they say “Support Advisor): I just received a notification from our team that their channel is closed as of the moment and will continue their operations tomorrow.” How is it possible it’s closed on a Thursday at 2PM EST? We cannot run a business this way.
Same issue here.
Shopify Payments placed a hold on my payouts without sending any email, document request, or explanation. I just saw the “on hold” message and nothing else.
I contacted support multiple times and all I get are copy-paste replies like “we understand your concern” and “we’ve escalated it.” But still no real update.
This is completely unacceptable — we run real businesses and can’t afford to have funds frozen with zero communication.
Seeing people here waiting 20, 30+ days without resolution is honestly scary. I don’t want to be another case stuck in limbo.